A Touch of Serenity

massage for peace of mind, massage for peace of body

You’ve Got Questions, and We’ve Got Answers

(571) 419-8543

Frequently Asked Questions

What are your COVID19 policies?

Please visit the COVID19 safety section of our website for our COVID19 safety guidelines and our COVID19 screening questionnaire

Where are you located?

We are located at 6188 B Old Franconia Rd, Alexandria VA 22310. Our building says "Sherman Properties" please enter the door that says "A Touch of Serenity" and walk up the stairs. There is free parking in our parking lot.

Do you accept walk-ins?

We do not accept ANY walk-ins of ANY kind. You MUST schedule an appointment first. You can call (571) 419-8543, email [email protected], or schedule your appointment online. When scheduling your appointment, please keep in mind that same day appointments are usually not available. It is always best to schedule a few days in advance.

Do you have gift cards available?

Yes! Please visit the gift cards section of our website to browse and purchase all gift cards. Please note: if you purchase a FIRST VISIT ONLY gift card for someone who has actually been here before, they will be responsible for paying the difference in price between the first visit discount and the regular price of the service.

Am I supposed to tip my therapist?

Tips are always greatly appreciated and may be left at your discretion with your therapist. Some people have been asking, “What is an appropriate tip to leave my therapist?” And there is no right or wrong amount! Anything is very much appreciated! The average tips usually range from:

60-minute service - $15-$20

90-minute service - $25-$30

120-minute service - $30-35

What is the best way to schedule an appointment?

The best way to schedule your appointment is through the online booking section of our website. You will be able see all available appointment times and schedule what works best for you. You can also schedule your appointment by calling or sending us an email. 

Phone: (571)419-8543

Email: [email protected]

Online Booking: Click here 

What do I bring with me to my appointment?

If you have recently had surgery or recovered from a condition or accident that required the care of a doctor, please bring a doctor's note clearing you for massage. Other than that, all you need to bring is a positive attitude and a clear mind. 

I am pregnant! Can I get a massage?

CONGRATULATIONS!!! Yes! You can get a massage. We ask that you wait to schedule your appointment until your second trimester. We do not perform 1st trimester prenatal massage. It is very important to mention your pregnancy at the time you book your appointment. Also, please note that we will not perform any of the following services while you are pregnant; hot stone, body scrub, hand and foot scrub.

Do you have showers at your facility?

No. We do not have showers. We ask that you please shower before you come in for your session.

What forms of payment do you accept?

We accept cash, checks, and credit cards. Please make checks payable to A Touch of Serenity. All sales are final.

I am sick! Can I still come in for my massage?

No! Please contact us as soon as possible to reschedule your appointment. Getting a massage while you are sick can actually make you feel even MORE sick (not to mention, your therapist and others)

Can I refer you guys to my friends?

Of course! We greatly appreciate referrals. Please go to the rewards program section of our website to learn how referrals can earn you discounts and FREE massages!

Do you offer chair massages?

We do! However, due to the current pandemic. We are not currently offering chair massages. Once things return to normal, we can come to your office or to your next event to provide chair massages for you and your employees, coworkers, or friends! Chair massage always adds a great little something extra to events. Please send us an email or give us a call and ask about Work and Wellness Chair Massages.

What is your cancellation policy?

We require at least 12 hours’ notice to cancel or reschedule. If you do not provide at least 12 hours’ notice to cancel or reschedule your appointment (and we are not able to re-book that time slot for your therapist) we will either redeem one of your prepaid sessions OR you will be charged a late cancel fee. Please note: we will ALWAYS try to re-book the appointment before charging you a late cancel fee. If we are not successful in re-booking, the late cancel fees are as follows; $50 late cancel fee for a 60-minute session, $75 late cancel fee for a 90-minute session or $100 late cancel fee for a 120-minute session. You must call or email to cancel or reschedule your appointment.

(571)419-8543 or email [email protected]

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