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A Touch of Serenity

massage for peace of mind, massage for peace of​ body

Frequently Asked Questions

You’ve Got Questions, and We’ve Got Answers

(571) 419-8543

Frequently Asked Questions

What are your COVID19 policies?

Please visit the COVID19 safety section of our website for our COVID19 safety guidelines 

I am fully vaccinated. Do I still need to follow your safety guidelines?

Yes. You will need to adhere to the guidelines we have in place for our fully vaccinated clients

Where are you located?

We are located at 6188 B Old Franconia Rd, Alexandria VA 22310. Our building says "Sherman Properties" please enter the door that says "A Touch of Serenity" and walk up the stairs. There is free parking in our parking lot.

Do you accept walk-ins?

We do not accept ANY walk-ins of ANY kind. You MUST schedule an appointment first. You can call (571) 419-8543 or schedule your appointment online. When scheduling your appointment, please keep in mind that same day appointments are usually not available. It is always best to schedule a few days in advance.

Do you have gift cards available for purchase?

Yes! All of our gift cards are available for purchase online only. Gift cards can either be printed or emailed to the recipient. Please visit the gift cards section of our website to browse and purchase all gift cards. Our gift cards are sold by the service. Please note: if you purchase a FIRST VISIT ONLY ($70) gift card for someone who has actually been here before, they will be responsible for paying the difference in price between the first visit discount and the regular price of the service.

Am I supposed to tip my therapist?

Tips are always greatly appreciated and may be left at your discretion with your therapist. You may tip your therapist via cash, credit card, or Venmo. Some people have also been asking, “What is an appropriate tip to leave my therapist?” And there is no right or wrong amount! Anything is very much appreciated! 

The average tips usually range from:

60-minute service - $15-$20

90-minute service - $25-$30

120-minute service - $35-$40

What is the best way to schedule an appointment?

The best way to schedule your appointment is through the online booking section of our website. You will be able see all available appointment times and schedule what works best for you. You can also schedule your appointment by calling 

Phone: (571)419-8543

Online Booking: Click here 

What do I bring with me to my appointment?

If you have recently had surgery or recovered from a condition or accident that required the care of a doctor, please bring a doctor's note clearing you for massage. Other than that, all you need to bring is a positive attitude and a clear mind. 

I am pregnant! Can I get a massage?

CONGRATULATIONS!!! Yes! You can get a massage. You must wait to schedule your appointment until your second trimester or third trimester. We do not perform 1st trimester prenatal massage. It is very important to mention your pregnancy at the time you book your appointment. Also, please note that we will not perform any of the following services while you are pregnant; hot stone, body scrub, hand and foot scrub.

Do you have showers at your facility?

No. We do not have showers. We ask that you please shower before you come in for your session.

What forms of payment do you accept?

We accept cash and credit cards. All sales are final.

I am sick! Can I still come in for my massage?

No! Please contact us as soon as possible to reschedule your appointment. Getting a massage while you are sick can actually make you feel even MORE sick (not to mention, your  massage therapist and others). Especially now, during this pandemic, we are not accepting any clients with ANY symptoms of a cold, the flu, allergies, or the coronavirus. Be sure to visit the covid19 safety guidelines of our website for more information. 

Can I refer you to my friends?

Of course! We greatly appreciate referrals. Please go to the rewards program section of our website to learn how referrals can earn you discounts and FREE massages!

Do you offer chair massages for events?

We do! However, due to the pandemic, we are currently not offering chair massages. Once things return to normal, we can come to your office or to your next event to provide chair massages for you and your employees, coworkers, or friends! Chair massage always adds a great little something extra to events. Please send us an email or give us a call and ask about Work and Wellness Chair Massages.

What is your cancellation policy?

We require at least 24 hours’ notice to cancel OR reschedule. A credit card is required at the time you schedule your appointment. If you do not provide at least 24 hours’ notice to cancel or reschedule your appointment (and we are not able to re-book that time slot for your therapist) we will either redeem one of your prepaid sessions OR you will be charged a late cancel fee. Please note: we will ALWAYS try to re-book the appointment before charging you a late cancel fee. If we are not successful in re-booking, the late cancel fees are as follows; $50 late cancel fee for a 60-minute session, $75 late cancel fee for a 90-minute session or $100 late cancel fee for a 120-minute session. You must call or email to cancel or reschedule your appointment.

(571)419-8543 or email [email protected]

Meet Our Staff