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Appointments are required for all visits. Please call or schedule online

A Touch of Serenity

massage for peace of mind, massage for peace of​ body

Frequently Asked Questions

You’ve Got Questions, and We’ve Got Answers

Schedule online!

Frequently Asked Questions

What are your COVID19 policies?

Please visit the COVID19 safety section of our website for our COVID19 safety guidelines 

Do you accept walk-ins?

We do not accept ANY walk-ins of ANY kind. You MUST schedule an appointment. You can call (571) 419-854, schedule your appointment online, or download our App from your Apple or Google Play Store. When scheduling your appointment, please keep in mind that same day appointments are usually not available. It is always best to schedule a few days in advance.

Can I be added to the waitlist?

Yes! If we do not have any available appointment times on your desired dates/times, please submit a waitlist request. We will contact you by your preferred method (phone or email) to notify you of any cancellations on your desired dates.  To submit a waitlist request, click here

Do you have gift cards available for purchase?

Yes! All of our gift cards are available for purchase online only.  Gift cards can either be printed or emailed to your recipient. Please visit the gift cards section of our website to browse and purchase all gift cards. Our gift cards are sold by the service. Please note: if you purchase a NEW CLIENT gift card for someone who has actually been here before, they will be responsible for paying the difference in price between the first visit discount and the regular price of the service.

I heard you moved! Is it true?

Yes! It is true! We moved on July 6th 2022. We are still in the same complex, we just moved to a larger suite. Our new address is 6218 B Old Franconia Rd.

Where are you currently located?

We are located at 6218  B Old Franconia Rd, Alexandria VA 22310.  We are on the second floor. Please note: we do not have an elevator. 

Do you offer couples massage?

Yes! We now offer couples massage! You MUST call to schedule all couples massages in order to ensure your appointments can be scheduled in the same room. 571.419.8543

Is parking available?

Yes! We have free parking in our parking lot. You may park in any available space. 

I have a gift card. How do I redeem my gift card?

All gift card information MUST be provided before your appointment. If you call to schedule your appointment, please provide your gift card information at the time of scheduling. If you schedule your appointment online, please call or email us with your gift card number after you complete the scheduling process. If you are a new client, you also have the option to provide your gift card information via the gift card section of your massage intake paperwork form. Once we receive your gift card information, we will apply your gift card to your appointment. Your gift card number can be found at the bottom of your gift card.  Our gift cards are sold BY THE SERVICE. Please make sure you schedule the service that correctly corresponds with your gift card.

Am I supposed to tip my therapist?

Tips are always greatly appreciated and may be left at your discretion with your therapist. You may tip your therapist via cash, credit card, or Venmo. Some people have also been asking, “What is an appropriate tip to leave my therapist?” And there is no right or wrong amount! Anything is very much appreciated! 

The average tips usually range from:

60-minute service - $15-$20

90-minute service - $25-$30

120-minute service - $35-$40

What is the best way to schedule an appointment?

We recommend downloading our App from your Apple (for iPhone) or Google Play (for Android) store OR using the online scheduling calendar via the online booking section of our website. With either of these options, you will be able to see all available appointment times with our therapists and you have access to schedule your appointment(s) online 7 days a week 24 hours a day. 

  • To download our app from the Apple Store, click here
  • To download our app from the Google Play Store, click here
  • To schedule your appointment online, click here
  • To be added to the waitlist to be notified of any cancellations on any specific dates, click here

Why do new clients need to submit a massage intake form?

Since there are some allergies, medical conditions, injuries, or other circumstances where massage may not be beneficial, all new clients are required to submit a massage intake form online prior to their appointment for their therapist to review.  You will receive a link to your massage intake form via email once you have scheduled your appointment. 

What happens if I am late for my  appointment?

You may only be able to receive the remaining time of your session if you are late for your appointment. As a courtesy to your therapist, if you see that you are running late, please call and let us know. 571.419.8543

Why do you require an appointment confirmation?

You will receive an automated appointment reminder via text and/or email 48 hours before your appointment. We require you to confirm your appointment once you receive this reminder so that we know you're still good to go for your appointment. Because we absolutely do not like having to charge the late cancel/reschedule fee, we give our clients every opportunity to cancel or reschedule before the 24 hour point of their appointment. 

What happens if  something comes up and I can't keep my appointment?

You can cancel or reschedule your appointment any time by calling (571.419.8543) or emailing ([email protected]). If you provide more than 24 hours notice, there will be no late cancellation/reschedule fee. If you fail to provide at least 24 hours notice, you will be charged the late cancellation/reschedule fee that is applicable to your session OR one of your prepaid sessions or gift card will be redeemed. For a list of all late cancellation fees, please see the cancellation policy question below

What do I bring with me to my appointment?

If you have opted to disclose your vaccination status and you indicated that you are fully vaccinated, you will need to bring your proof of vaccination (either your actual vaccination card or a photo of your vaccination card) if you did not already upload a photo. If you have recently had surgery or recovered from a condition or accident that required the care of a doctor, please bring a doctor's note (if necessary) clearing you for massage. Other than that, all you need to bring is a positive attitude and a clear mind. 

I am pregnant! Can I get a massage?

CONGRATULATIONS!!! Yes! You can get a massage. You must wait to schedule your appointment until your second trimester or third trimester. We do not perform 1st trimester prenatal massage. It is very important to mention your pregnancy at the time you book your appointment. Also, please note that we will not perform any of the following services while you are pregnant; hot stone, body scrub, hand and foot scrub.

Do you have showers at your facility?

No. We do not have showers. We ask that you please shower before you come in for your session.

What forms of payment do you accept?

We accept cash and credit cards. All sales are final.

I am sick! Can I still come in for my massage?

No! Please contact us as soon as possible to reschedule your appointment. Getting a massage while you are sick can actually make you feel even MORE sick (not to mention, your  massage therapist and others). Especially now, during this pandemic, we are not accepting any clients with ANY symptoms of a cold, the flu, allergies, or the coronavirus. Be sure to visit the covid19 safety guidelines of our website for more information. 

Can I refer you to my friends?

Of course! We greatly appreciate referrals. Please go to the rewards program section of our website to learn how referrals can earn you discounts on your massages!

Do you offer chair massages for events?

We do! We can come to your office or to your next event to provide chair massages for you and your employees, coworkers, or friends! Chair massage always adds a great little something extra to events. Please send us an email to ask about Work and Wellness Chair Massages. [email protected]

What is your cancellation policy?

We require 24 hours notice to cancel or reschedule. If you do not provide 24 hours notice to cancel or reschedule your appointment (and we are not able to re-book that time slot for your therapist) we will either redeem one of your prepaid sessions, your gift card, OR you will be charged the late cancel/reschedule fee.

Please note: we will ALWAYS try to re-book the appointment before charging you a late cancel fee. If we are not successful in re-booking the appointment time for your therapist, the late cancel fees are as follows:

  • $50 late cancel/reschedule fee for a 60 minute classic session
  • $75 late cancel/reschedule fee for a 90 minute classic session
  • $100 late cancel/reschedule fee for a 120 minute classic session.
  • 50% charge of the regular price for specialty services or body scrubs

You must call or email to cancel or reschedule your appointment.

(571)419-8543 or email [email protected]

Meet Our Staff