Frequently Asked Questions

We do not accept ANY walk-ins of ANY kind. You MUST schedule an appointment. You can call (571) 419-854, schedule your appointment online, or download our App from your Apple or Google Play Store. When scheduling your appointment, please keep in mind that same day appointments are usually not available. It is always best to schedule a few days in advance.

Yes! If we do not have any available appointment times on your desired dates/times, please submit a waitlist request. We will contact you by your preferred method (phone or email) to notify you of any cancellations on your desired dates. 

To submit a waitlist request, click here

Yes! All of our gift cards are available for purchase online only.  Gift cards can either be printed or emailed to your recipient. Please visit the gift cards section of our website to browse and purchase all gift cards. Our gift cards are sold by the service. Please note: if you purchase a NEW CLIENT gift card for someone who has actually been here before, they will be responsible for paying the difference in price between the first visit discount and the regular price of the service.

All gift card information MUST be provided before your appointment. If you call to schedule your appointment, please provide your gift card information at the time of scheduling. If you schedule your appointment online, please call or email us with your gift card number after you complete the scheduling process. If you are a new client, you also have the option to provide your gift card information via the gift card section of your massage intake paperwork form. Once we receive your gift card information, we will apply your gift card to your appointment. Your gift card number can be found at the bottom of your gift card.  Our gift cards are sold BY THE SERVICE. Please make sure you schedule the service that correctly corresponds with your gift card.

Tips are always greatly appreciated and may be left at your discretion with your therapist. You may tip your therapist via cash, credit card, or Venmo. Some people have also been asking, “What is an appropriate tip to leave my therapist?” And there is no right or wrong amount! Anything is very much appreciated! 

The average tips usually range from:

60-minute service - $15-$20

90-minute service - $25-$30

120-minute service - $35-$40

We recommend downloading our App from your Apple (for iPhone) or Google Play (for Android) store OR using the online scheduling calendar via the online booking section of our website. With either of these options, you will be able to see all available appointment times with our therapists and you have access to schedule your appointment(s) online 7 days a week 24 hours a day. 

• To download our app from the Apple Store, click here
• To download our app from the Google Play Store, click here
• To schedule your appointment online, click here
• To be added to the waitlist to be notified of any cancellations on any specific dates, click here

Since there are some allergies, medical conditions, injuries, or other circumstances where massage may not be beneficial, all new clients are required to submit a massage intake form online prior to their appointment for their therapist to review.  You will receive a link to your massage intake form via email once you have scheduled your appointment. 

You may only be able to receive the remaining time of your session if you are late for your appointment. As a courtesy to your therapist, if you see that you are running late, please call and let us know. 571.419.8543

You will receive an automated appointment reminder via text and/or email 48 hours before your appointment. We require you to confirm your appointment once you receive this reminder so that we know you're still good to go for your appointment. Because we absolutely do not like having to charge the late cancel/reschedule fee, we give our clients every opportunity to cancel or reschedule before the 24 hour point of their appointment. 

You can cancel or reschedule your appointment any time by calling (571.419.8543) or emailing ([email protected]). If you provide more than 24 hours notice, there will be no late cancellation/reschedule fee. If you fail to provide at least 24 hours notice, you will be charged the late cancellation/reschedule fee that is applicable to your session OR one of your prepaid sessions or gift card will be redeemed. For a list of all late cancellation fees, please see the cancellation policy question below

If you have opted to disclose your vaccination status and you indicated that you are fully vaccinated, you will need to bring your proof of vaccination (either your actual vaccination card or a photo of your vaccination card) if you did not already upload a photo. If you have recently had surgery or recovered from a condition or accident that required the care of a doctor, please bring a doctor's note (if necessary) clearing you for massage. Other than that, all you need to bring is a positive attitude and a clear mind. 

CONGRATULATIONS!!! Yes! You can get a massage. You must wait to schedule your appointment until your second trimester or third trimester. We do not perform 1st trimester prenatal massage. It is very important to mention your pregnancy at the time you book your appointment. Also, please note that we will not perform any of the following services while you are pregnant; hot stone, body scrub, hand and foot scrub.

No. We do not have showers. We ask that you please shower before you come in for your session.

We accept cash and credit cards. All sales are final.

No! Please contact us as soon as possible to reschedule your appointment. Getting a massage while you are sick can actually make you feel even MORE sick (not to mention, your  massage therapist and others). Especially now, during this pandemic, we are not accepting any clients with ANY symptoms of a cold, the flu, allergies, or the coronavirus. Be sure to visit the covid19 safety guidelines of our website for more information. 

Of course! We greatly appreciate referrals. Please go to the rewards program section of our website to learn how referrals can earn you discounts on your massages!

We do! We can come to your office or to your next event to provide chair massages for you and your employees, coworkers, or friends! Chair massage always adds a great little something extra to events. Please send us an email to ask about Work and Wellness Chair Massages. [email protected]

We require 24 hours notice to cancel or reschedule. If you do not provide 24 hours notice to cancel or reschedule your appointment (and we are not able to re-book that time slot for your therapist) we will either redeem one of your prepaid sessions, your gift card, OR you will be charged the late cancel/reschedule fee.

Please note: we will ALWAYS try to re-book the appointment before charging you a late cancel fee. If we are not successful in re-booking the appointment time for your therapist, the late cancel fees are as follows:

• $50 late cancel/reschedule fee for a 60 minute classic session
• $75 late cancel/reschedule fee for a 90 minute classic session
• $100 late cancel/reschedule fee for a 120 minute classic session.
• 50% charge of the regular price for specialty services or body scrubs

You must call or email to cancel or reschedule your appointment.

(571)419-8543 or email [email protected]